Vidare · delay compensation, handled
17:42. On your way home.
When SL leaves you stranded, Vidare gets you home by taxi – and gets SL to pay for it.
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Then the train stops.
Signal fault. Expected delay: 35 minutes.
You have a right most people don’t know about.
20 min
risk of delay at your final destination
1 480 kr
SL reimburses for a taxi, per occasion
Under Swedish law (Lag 2015:953) and SL’s own terms, if SL traffic risks making you at least 20 minutes late, you may take a taxi – and SL pays up to 1 480 kr.
But who fronts 1 480 kr and waits weeks for a refund?
Vidare takes it from here.
- 1. Tap “I’m stranded”.
- 2. Vidare checks SL’s rules in a second.
- 3. A taxi picks you up – already paid.
SL pays us. You pay nothing.
- YouFullmakt, signed onceVidare
- VidarePays the fareTaxi
- VidareFiles the claimSL
- SLPays up to 1 480 krVidare
You sign a power of attorney once with BankID. Vidare pays the taxi, files the claim with SL, and SL pays Vidare back. You only pay if the ride costs more than 1 480 kr – and you’re told before you order.
Live demo
Try it. This is the real app.
Everything in the phone works. The city behind it reacts to what you do.
- 1Tap “I’m stranded”The train in the city stops and the signal turns red.
- 2Order the taxiWatch it drive in, pick you up and head home.
- 3Watch your claim get paidSL pays Vidare. You paid nothing.
“Play it for me” runs the whole flow by itself. Demo data only – no real money.
Good to know
Before you ride.
When can I take a taxi?
When SL traffic is delayed or cancelled and you risk arriving at least 20 minutes late at your final destination. Swedish law (Lag 2015:953) and SL’s own terms then let you take a taxi, and SL pays up to 1 480 kr per occasion.
What does it cost me?
Nothing, as long as the ride costs up to 1 480 kr: Vidare pays the driver and gets the money back from SL. If a quote is higher, you see the difference before you order and only pay that part. Tips aren’t covered – SL doesn’t pay them either. Vidare’s fee: 0 kr.
What do I need to get started?
A few things, once: confirm who you are with BankID, sign a power of attorney (fullmakt) so Vidare can claim from SL for you, add a card as a guarantee, and tell us which SL ticket you travel on.
Where does the taxi take me?
Straight to your final destination, by the shortest route – that’s what SL pays for. Sharing the ride doesn’t raise the 1 480 kr limit.
What if SL says no?
If the claim is rejected because of something on your side – no valid ticket, or information that wasn’t true – the taxi is charged to your card. For any other reason, Vidare takes the loss.
When doesn’t it apply?
When the disruption was announced on sl.se at least 3 days before you travelled, when your whole journey was with other operators than SL, or when it was entirely within Uppsala county (claim from UL instead). Knock-on costs, like a missed flight or lost income, are never covered.
What if I don’t take a taxi?
You can get part of your ticket back instead: 50 % for 20–39 minutes, 75 % for 40–59 minutes, 100 % from 60 minutes of a single ticket’s price (period tickets get a fixed amount per trip). You can’t get both a refund and a taxi for the same delay.
Can I claim from SL myself?
Yes – apply on SL’s own form within 3 months. You pay the taxi yourself first and wait for SL to pay you back. Vidare is there so you don’t have to.
SL’s page on delay compensationCan I use Vidare today?
Not yet – this is a concept demo. The app runs on made-up data: no real taxis are ordered, no money moves and no claims reach SL.
Nobody should have to choose between getting home and getting paid back.